ThinkingPhones, the innovative leader in unified communications as a service (UCaaS), announced its acquisition of Whaleback Managed Services in 2014. The acquisition demonstrates another move by ThinkingPhones to support its phenomenal market growth, which has continually exceeded the pace of the UCaaS market.
How does the acquisition impact Whaleback customers? Is any action necessary?
No action is necessary and service has continued, and will continue, uninterrupted for all customers. All service contracts have been automatically assigned to ThinkingPhones.
Who do I contact for support and service additions?
For support needs, Whaleback customers should continue to contact the Managed Services support team. To add users or make any other service changes they should contact our Client Services group. Contact information is in the sidebar.
Which new features will Whaleback customers be able to access?
ThinkingPhones' portfolio includes exciting additional capabilities such as rich mobile services, enterprise-class text messaging, an expanded web portal, business analytics, video, and contact center integration with Microsoft and Salesforce.
How do I gain access to these new features?
Over time, we will consolidate service for all customers on the ThinkingPhones platform in order to provide access to the full range of ThinkingPhones capabilities. To learn how to access new features sooner, contact our Client Services group.